Services Parts

Services and maintenance

A complete range of services and technical operations

As a leading player in the multi-vendor maintenance of gensets in France, Eneria proposes all the services you need for your power plants.

We have been Caterpillar experts for more than 90 years, so our experience allows us to service all the makes available on the French market: SDMO, Köhler, Cummins, MTU, Volvo, Liebherr, Perkins, Iveco, Mitsubishi, John Deere, Pramac and all the other makes.

Our presence is nationwide. Eneria employs 200 technicians who can intervene 24/7 to maintain the reliability of your power production systems, from backup power plants (diesel gensets, UPS) to main power plants (diesel, gas and biogas cogeneration or trigeneration power plants).

More sales and operations branches that are close at hand

Our zone managers, service contract managers and operations managers are close at hand to offer daily advice on your activity and the best solutions to solve your problems.

Our technicians can quickly intervene all over France and provide assistance abroad for all your maintenance operations.

The Service Operations Support Centre (PSOS)

An Operations Coordinator is assigned to each individual customer. Their role consists of responding to every customer request by telephone or e-mail, scheduling the operations, organising the logistics (ordering parts and deliveries, assigning technicians) and coordinating the proper execution of the works.

The Contract Management Centre

Every customer has their own Contract Manager, who is tasked with entering the contracts in our ERP and overseeing all the administrative or financial aspects.

A customer-oriented organisation

Customer satisfaction is at the heart of our Services and Maintenance strategy. As a daily partner in your activity, our Service Operations Support Centre (PSOS) is available to respond to your every request. Our teams are on hand to provide a solution to all your problems.

A single telephone number that is open from 8.00 am to 12.30 pm and 1.30 pm to 6.00 pm, Monday to Friday, to :

  • Ask for an intervention,
  • Receive a quote,
  • Ask for information about your contract.

Eneria can also propose the remote monitoring of your gensets and UPS using our Connectivity solution.

More details about our Services and Maintenance offers for backup and main installations

Our projects

Eneria gives advice on service and maintenance to its end customer SFR
Eneria guarantees the energy production for two new regional hospitals
Multi-vendor maintenance for ENEDIS: a hat trick for Eneria